SaaS services require a substantially different customer agreement than old-school software products. Software is installed at a customer site, so a license naturally protects against unlicensed use and copying of code. In a SaaS environment you control the code so issues like defining the scope of your service, customer support, license model, data security and limitations of liability are far more important.
Good, low-friction SaaS templates tailor these terms to your service and anticipated customer demands. For example, customers for gaming software that does not store personal identifying information (PII) will focus far less on privacy, security and higher limitations of liability than customers for budgeting software that stores financial data and PII.
Let Us Help you Create a Custom SaaS Agreement for Your Business
These core terms (and others) in your SaaS template can and should be tailored to your SaaS service. We are expert at this and will ask all the right questions to get you there.
Contact us to discuss developing a custom SaaS agreement tailored to your business.
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